Summary
The Beauty Counter Manager leads sales and customer service for an assigned luxury beauty brand on the sales floor, delivering personalized makeup and skincare consultations while driving counter performance through in-store and digital selling. This role balances selling, teaching, and operational responsibilities to create an inviting customer experience and build a loyal clientele.
Responsibilities
- Perform makeup applications and skincare analyses to recommend products
- Set and achieve personal and counter sales goals using in-store and digital tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to support sales
- Handle sales transactions including refunds and exchanges
- Recruit and grow customer relationships and open new rewards accounts
- Maintain counter organization and cleanliness to keep department customer-ready
- Stay current on beauty trends and product knowledge through training
- Collaborate with team members to foster a welcoming environment
Requirements
- Passion for beauty, including makeup application and skincare
- Strong customer service and ability to connect with customers
- Excellent multitasking, organization, and follow-through skills
- Drive to achieve sales goals and comfort with commissioned sales
- Ability to work a flexible schedule including evenings and weekends
- Empathy and respect when providing beauty services to customers
- High level of ownership, accountability, and initiative
- Ability to use networking and technology for digital selling
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