SummaryAs a Beauty Counter Manager at Nordstrom in Walnut Creek, you will play a crucial role in delivering personalized beauty experiences to customers. You will lead a team in maximizing sales for your assigned beauty brand, while staying on top of beauty trends and fostering customer loyalty.
Responsibilities- Conduct makeup applications and skincare analyses, recommending products based on customer goals.
- Collaborate with team members to create an inclusive environment for all customers.
- Set and achieve personal and counter sales goals using in-store and digital tools.
- Manage scheduling and execution of vendor events and promotions.
- Build and maintain strong vendor relationships to maximize business results.
- Ensure the department is customer-ready through organization and cleanliness.
- Stay updated with the latest beauty trends and industry knowledge through training.
- Manage sales, refunds, exchanges, and build customer loyalty through Nordstrom Rewards.
Requirements- Passion for customer service and beauty, including trends, makeup application, and skincare.
- Excellent ability to connect with customers and handle concerns proactively.
- Empathy and respect for all customers, providing a supportive environment.
- Strong multitasking, organization, and follow-through skills.
- Drive to achieve sales goals using networking and technology.
- Ability to work a flexible schedule, including evenings and weekends.
- High level of ownership, accountability, and initiative.
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