SummaryAs a Bilingual Client Advisor at Tiffany Ritz-Carlton, you will embody the Tiffany brand in every client interaction, delivering a luxury experience across multiple contact channels. Your role is to listen to clients' needs and address them with elevated and authentic communication, building long-term client loyalty.
Responsibilities- Deliver elevated, positive, and high-energy client experiences aligned with Tiffany's core brand values across phone, email, and live chat channels.
- Resolve client issues effectively and with empathy, escalating issues diligently for prompt resolution.
- Initiate proactive and relevant product recommendations to clients.
- Demonstrate brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
- Build personal connections with clients and collect relevant information for long-term relationship building.
- Ensure compliance with all policies and processes at all times.
- Communicate with passion and authenticity using elevated verbal and written language.
- Meet and exceed client service and commercial goals.
Requirements- Experience in luxury client service (retail, travel, hospitality) with a client-centric mindset.
- Excellent verbal and written communication skills in French & English, high energy, and passion.
- Strong computer experience working on multiple software platforms.
- Ability to multitask, handling phone, email, and live chat communications.
- Flexibility to work varied schedules, including days, nights, weekends, and holidays.
- Authorization to work in Canada.
- Proficiency with Salesforce is a strong asset.
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