SummaryThe Boutique Director at House of Dior in Beverly Hills is responsible for overseeing all aspects of the boutique, including sales generation, store operations, and team and client development. This role requires a strong understanding of the luxury fashion industry and the ability to lead and motivate a team to achieve sales goals and provide exceptional customer service.
Responsibilities- Achieve annual boutique sales goals across all product categories.
- Lead and develop the leadership team and sales associates to exceed client development and sales goals.
- Ensure outstanding client service at all times.
- Conduct regular management meetings to review performance and develop business strategies.
- Oversee staffing, scheduling, and compliance with payroll budgets.
- Partner with HR for recruitment and hiring of boutique staff.
- Manage payroll, expenses, and headcount to maintain the operating budget.
- Coordinate events with the corporate office to increase boutique traffic and sales.
- Develop product knowledge and ensure visual merchandising aligns with brand direction.
- Participate in in-store promotions and report on product sell-through and client feedback.
- Lead operational processes to minimize stock loss and enhance customer service.
- Ensure compliance with company policies and standards.
- Review operational reports to ensure adherence to policies and manage profitability.
- Conduct quarterly emergency procedures meetings and maintain updated emergency contact lists.
- Develop strategies to support the boutique's service, efficiency, and productivity.
Requirements- 10+ years of boutique management experience.
- Strong understanding of the luxury fashion industry and clientele.
- Ability to develop, motivate, and train leadership teams and staff.
- Strong interpersonal, communication, and organizational skills.
- Ability to work a full-time schedule, including nights, weekends, and holidays.
- Ability to travel as needed.
- Proficiency in operating all necessary equipment.
- Ability to understand and apply company policies and procedures.
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