SummaryAs a Boutique Director, you will act as a focal point in the business, linking sales, operations, and clients to ensure exceptional client service while achieving company objectives. You will lead and manage a high-performing team, engaging them in delivering performance targets and coaching individuals to reach their full potential. Your role will involve maintaining and improving operating processes and procedures, developing solutions, and providing clear communication across the business.
Responsibilities- Act as a role model to ensure exceptional client service for both internal and external clients.
- Identify, share, and spread best practices throughout the business and demonstrate excellent teamwork.
- Ensure profit targets are met and discounts and costs are kept within budget.
- Achieve floor sales targets and department targets.
- Manage performance of floor colleagues, providing feedback and development opportunities.
- Conduct competitor analysis and represent the boutique at meetings.
- Organize daily and weekly tasks in line with policies and procedures.
- Maintain visual merchandising to company standards and manage transactional procedures.
- Participate in training and meetings as required.
- Ensure team members adhere to company dress code standards.
- Complete duties as assigned by management and travel for business as required.
Requirements- Jewelry product knowledge and advanced selling and negotiation skills.
- External Jewelry or Retail qualifications with a proven track record of sales and management achievements.
- Experience in inspiring and motivating teams and comfort with high price points.
- Retail management experience in a luxury environment and evidence of performance delivery.
- Ability to develop and implement business strategies and manage operating costs.
- Numerate with the ability to analyze sales performance and lead high-performing sales teams.
- Proficiency in POS systems and Microsoft Office.
- Ability to thrive in a fast-paced, high-volume location and provide timely solutions.
We have summarized this job description for you, click apply to see more details from the employer.
