Location: CHANEL Flagship Boutique, New York, NY
Boutique Facilitator, Client Experience Host
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About the role:
As a Boutique Facilitator, Client Experience Host, you will be the first point of contact for guests, embodying CHANEL’s spirit of refinement, warmth, and luxury. Your role is to ensure every client feels personally welcomed, cared for, and guided throughout their visit, creating a seamless and memorable boutique experience in collaboration with the sales and management teams.
What impact you can create at CHANEL:
Personalized Guest Service
- Extend a warm, elegant welcome to all guests, creating an inviting first impression.
- Anticipate client needs and provide tailored, thoughtful assistance throughout their visit.
- Acknowledge and cater to Very Important Clients (VICs), ensuring their experience reflects their valued relationship with CHANEL.
- Coordinate memorable client experiences, from pre-arrival to post-visit follow-up.
Boutique Experience Support
- Maintain an approachable, gracious presence on the boutique floor, assisting with directions, appointments, and introductions to sales associates.
- Manage guest flow for a serene and organized environment.
- Monitor and report on client experience, sharing insights with management.
- Possess comprehensive knowledge of CHANEL’s métiers and offerings to guide guests effectively.
- Deliver bespoke hospitality, including assistance with purchases and transportation.
- Support boutique events and special activations to enhance client engagement.
- Assist with initiatives such as private floor support, client appreciation gestures, and event execution.
Guest Communications
- Oversee pre-arrival and in-store communications, ensuring each interaction is personalized and considerate.
- Efficiently manage appointment bookings and daily client scheduling using digital tools.
Brand Representation
- Embody CHANEL’s heritage, aesthetic, and values in every action and interaction.
- Maintain a dynamic, professional appearance and demeanor that reflects the Maison’s timeless elegance.
You are energized by:
- Genuinely welcoming and guiding clients
- Turning difficult situations into positive memories
- Providing the highest standards of service
- Building collaborative partnerships and relationships in a team-focused environment
- Fostering a meaningful client experience centered around inclusion and connection
- Your curiosity to continuously learn and grow
What you will bring to the team:
- Proven team collaboration skills and a commitment to collective success.
- Passion for delivering outstanding client experiences.
- Exceptional written and verbal communication abilities.
- Deep appreciation for CHANEL’s legacy, products, and social commitments.
- Dedication to ongoing learning and professional development within CHANEL.
- Graceful, composed, and client-focused approach.
- Strong interpersonal skills and proactive anticipation of client needs.
- Discretion and professionalism when engaging with VICs and distinguished guests.
- Proficiency with digital platforms, including CRM and appointment tools.
- Relevant experience in luxury hospitality or retail is preferred.
- Adaptable, reliable, and thrive in a dynamic, fast-paced setting.
Position Logistics:
- Minimum 1 year of related experience
- Foreign language skills are preferred but not required
- Moves with pace and energy while maintaining attention to detail
- A people person who can work both independently and with others
- Minimum High School Diploma
- Able to lift 15 lbs.
- Must have flexible schedule with the ability to work late nights, weekends and some holidays
Compensation:
The anticipated hourly range for this position is $24. 00 to $ 28.00. Base compensation is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks.
