Boutique Manager - DC City Center

Summary

The Boutique Manager is responsible for all aspects of the boutique including sales generation, store operations, team leadership, and client development. This role leads the leadership team, manages budgets and staffing, and ensures exceptional customer service and visual merchandising. The Manager partners with HR and corporate teams to drive events and commercial performance while overseeing inventory, security, and operational compliance.

Responsibilities

• Achieve annual boutique sales goals across all product categories
• Lead and develop leadership team and Sales Associates to drive client development and individual sales
• Manage staffing, scheduling, payroll, commercial expenses, and boutique operating budget
• Oversee visual merchandising, in-store promotions, events, and ensure outstanding client experience
• Partner with Operations on shipping and receiving, inventory, aftersales, and loss prevention
• Review operational reports, supervise store profitability, and ensure compliance with company policies and procedures

Requirements

• At least 10 years of boutique management experience
• Strong understanding of luxury fashion industry and luxury clientele
• Proven ability to develop, motivate, and train teams, delegate tasks, and build strong relationships
• Excellent communication, organization, and interpersonal skills; ability to work nights, weekends, and holidays and travel as needed