Sales Manager - Fifth Avenue Club

Summary

The Sales Manager owns the sales experience in-store, driving sales growth by developing client advisors, coaching the selling team, and fostering strong client relationships. This role manages onboarding, training, performance management, and cross-functional collaboration to deliver exceptional service and achieve store objectives. The manager leverages data and clienteling tools to increase new client acquisition and maximize wallet share.

Responsibilities

• Recruit and onboard new hires to build retailer talent bench
• Coach and develop team members, set goals, and support career growth
• Maintain high visibility on the selling floor and model exceptional client service
• Drive client development initiatives and execute in-store events and experiences
• Use clienteling tools and social selling to strengthen client relationships
• Analyze customer behaviors and sales data to identify opportunities
• Oversee scheduling and departmental operations to meet business needs
• Support audit compliance and stockroom controls as applicable
• Champion change initiatives and share best practices with the team

Requirements

• Relevant supervisory experience managing a team of direct reports
• Proven track record of managing selling and operations to achieve results
• Proficiency with clienteling tools, social media, and Google Workspace
• Excellent oral and written communication and strong attention to detail
• Ability to stand, bend, climb stairs, and lift up to 10 pounds
• Willingness to work a flexible schedule including evenings weekends and holidays
• Luxury retail fashion experience preferred
• Four-year degree preferred
• Comfortable working in a remote environment