Team Manager-DCC

Summary

The Team Manager supports the Director in leading, developing and coaching sales, operations and security team members to meet or exceed sales targets and elevate the in‑store experience. The role assumes oversight of the store in the Director's absence and acts as a Guest Experience Manager, ensuring exceptional client service. The position focuses on sales leadership, talent development, operational excellence and security.

Responsibilities

• Deepen client relationships and drive sales to achieve or exceed store and product category targets and KPIs.
• Manage, motivate and coach the sales team; provide management presence on the sales floor and participate in client development activities.
• Deliver a client-centric experience, act on client feedback and improve the store experience index (TEI); optimize hospitality and store amenities.
• Attract, hire, train and retain top talent; set clear goals, provide ongoing coaching and use performance management to drive engagement.
• Champion operational efficiency and compliance with internal controls; manage back‑of‑house operations and identify process improvements.

Requirements

• Minimum of 3 years of retail or luxury retail store management or relevant customer-related experience.
• Proven track record in sales generation and managing achievement of sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proficiency with Microsoft Office and familiarity with client tracking systems and point of sale (POS) systems.
• Authorization to work in the United States.
• Preferred: college/university degree and graduate gemologist or GIA coursework.