SummaryAs a Brand Ambassador at Montblanc in Dallas, you will focus on delivering high-quality omnichannel service, primarily through the e-boutique, to meet client needs and expectations. You will represent the Maison by promoting Montblanc's values and becoming knowledgeable about its history, business, products, and marketing activations. Your role will involve driving sales growth through corporate gifting initiatives, client outreach, and fostering ongoing client relationships.
Responsibilities- Achieve individual sales goals and targets by identifying opportunities to build revenue and increase average invoice.
- Exemplify sales culture and achieve operational excellence by handling all inbound calls, emails, and chats in a timely manner.
- Ensure coverage in key channels such as Phone, Email, and Live Chat, and any new emerging formats.
- Work with the Client Relations management team to track client inquiries and capture customer data using CRM tools.
- Create opportunities for follow-up, ongoing outreach, and fostering relationships to increase client retention and loyalty.
- Partner with the After Sales team to deliver on product and repair service needs and serve as a point of contact for escalations.
Requirements- College or Technical Degree preferred but not required.
- Experience in eCommerce, especially in the luxury retail sector, preferred.
- Proficiency with Microsoft Office Product Suite and understanding of SAP, Salesforce, and other CRM tools.
- Knowledge and enthusiasm for the luxury brand market segment.
- High level of maturity, poise, sound business judgment, and change management skills.
- Quick learner with the ability to absorb extensive information on brand history and product offerings.
- Excellent verbal and written communication skills.
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