Summary
Provide personalized and inspiring customer service on the sales floor to exceed expectations and support brand standards. Act as an entry level role for future leadership while driving sales performance and upholding store operations and visual standards.
Responsibilities
- Deliver excellent customer service with a customer first mindset.
- Meet or exceed individual KPIs such as sales per hour and data capture.
- Support achievement of sales plans and collaborate with the team on brand policies and procedures.
- Connect customers to loyalty programs and educate them on available offerings.
- Assist customers in fitting rooms and maintain store standards.
- Complete opening and closing responsibilities and support BOH operations.
- Support floor sets, replenishment, and other operational activities.
- Participate in company trainings on product, compliance, and talent development.
Requirements
- Retail or similar industry experience preferred.
- Effective communication skills with customers and store personnel.
- Ability to stand, move, walk for multiple hours and operate register.
- Ability to lift up to 30 lbs and maneuver around sales floor and back of house.
- Willingness to work a flexible schedule including days, evenings, weekends and occasional travel.
- Ability to build and maintain positive working relationships with customers and colleagues.
