Summary
Provide personalized and inspiring customer service on the sales floor to drive brand experience and sales performance. Support store operations, visual standards, and contribute to a cohesive and inclusive team environment while developing skills for future leadership roles.
Responsibilities
- Deliver excellent customer service with a customer first mindset.
- Meet or exceed individual KPIs such as sales per hour and data capture.
- Support achievement of sales plans and uphold brand policies and procedures.
- Assist customers in fitting rooms and provide sizing guidance.
- Maintain store standards on the sales floor and back of house, completing opening and closing tasks.
- Support operational activities including floor sets and replenishment.
- Participate in company trainings on product, process, and compliance.
- Provide feedback to management on product and category opportunities.
- Champion a professional positive work environment and collaborate with colleagues.
Requirements
- Retail or similar industry experience preferred.
- Effective communication skills with customers and store personnel.
- Ability to stand walk and move for multiple hours and operate register.
- Ability to lift and climb up to 30 lbs and maneuver around store areas.
- Willingness to work a flexible schedule including days evenings weekends and possible travel.
- Ability to build and maintain positive working relationships with customers management and co-workers.
- Capacity to balance tasks while prioritizing the customer experience.
