Summary
Provide a personalized and inspiring shopping experience with a customer first mindset, supporting sales goals and store standards while representing the brand. This entry level retail role involves assisting customers, maintaining visual and operational standards, and supporting team development and training.
Responsibilities
- Deliver excellent customer service and prioritize the customer experience
- Meet or exceed individual sales KPIs such as SPH and data capture
- Support achievement of sales plans through collaboration and adherence to brand policies
- Connect customers to loyalty programs and educate them on company offerings
- Assist in fitting rooms with sizing and maintain store standards
- Perform opening and closing duties and maintain back of house processes
- Support floor sets, replenishment and other operational activities
- Participate in company trainings on product, process and talent development
- Provide feedback to management on product and category opportunities
Requirements
- Retail or similar high-volume environment experience preferred
- Effective communication with customers and store personnel
- Ability to stand, walk and operate a register for extended periods
- Ability to lift up to 30 lbs and perform physical tasks on the sales floor and stock areas
- Willingness to work a flexible schedule including days, evenings and weekends
- Ability to build and maintain positive working relationships with customers and coworkers
- Comfort using company tools and resources to drive performance
