Brand Ambassador

As a Brand Ambassador at Ralph Lauren in Richmond, you will be the face of the brand, providing a personalized and inspiring shopping experience that exceeds customer expectations. You will play a key role in driving sales and maintaining store standards, while being a part of a dynamic team.

• Provide excellent customer service with a customer-first mindset.
• Meet or exceed individual sales objectives and KPIs.
• Collaborate with the team to achieve sales plans and uphold brand standards.
• Utilize the Polo Connect program to engage with customers.
• Demonstrate passion and knowledge of fashion and styling.
• Educate customers on programs, initiatives, and offerings.
• Assist in fitting rooms and maintain store standards.
• Support operational activities such as floor sets and replenishment.
• Participate in company trainings and initiatives.
• Provide feedback to management on product and category opportunities.
• Maintain store visual standards and uphold company policies.
• Contribute to a positive and inclusive team environment.

• Retail experience or similar industry experience preferred.
• Effective communication skills with customers and store personnel.
• Ability to maneuver around the sales floor and perform physical tasks.
• Ability to operate the register and work flexible schedules.
• Strong relationship-building skills with customers and team members.