SummaryAs a CRC Brand Ambassador at the Cartier Client Relations Center, you will deliver exceptional luxury customer service experiences while meeting or exceeding KPIs, SLAs, and other objectives. This fully remote position requires a high level of maturity and poise to work with luxury clients.
Responsibilities- Support inbound client communication channels in a timely, professional, and engaging manner.
- Guide clients in selecting the best creation for their needs by providing expert advice.
- Manage client-facing order follow-up and support for repairs and services.
- Capture client data for follow-up and relationship building.
- Cultivate client relationships through exceptional service and Maison-specific initiatives.
- Partner with management to develop client development plans.
- Resolve client challenges and concerns, aiming for first call resolution.
- Assist with special projects related to new tool requirements and testing activities.
- Support the Cartier boutique network by handling increased phone volume.
- Act as a referent for exceptional client experiences in physical spaces.
- Participate in team and brand trainings and host shadow sessions for new peers.
Requirements- 3+ years in contact centers, customer service, retail, or equivalent experience.
- Experience in eCommerce or luxury retail sector preferred.
- Ability to work in a dedicated, private, and safe room with a private WiFi connection.
- Strong proficiency with computers and Microsoft Office suite.
- Experience using Salesforce, Vonage, Medallia, or comparable tools is a plus.
- Flexibility to work within specified hours of operation and extended holiday hours.
- Excellent verbal and written communication skills.
- Organized, efficient, and a true team player with a proactive attitude.
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