SummaryAs a Client Advisor at Fendi's 57th Street Flagship in New York, you will be responsible for delivering exceptional customer service and surpassing sales targets. By cultivating meaningful relationships with clients, you will tailor their in-store experience to enhance their impression of Fendi and foster long-lasting connections through our clienteling tools and systems.
Responsibilities- Achieve all Client Advisor critical metrics and CRM requirements.
- Meet or exceed store, category, and individual sales goals.
- Follow all store guidelines and adhere to policies and procedures.
- Build and maintain client books, address client concerns, and maintain customer correspondence.
- Assist with special requests such as repairs, special orders, and returns.
- Participate in stocking/restocking and maintain visual standards.
- Use POS system accurately and update customer database.
- Acquire product knowledge and stay informed about company news and competition.
- Maintain professional appearance and adhere to dress code.
- Perform store maintenance functions and assist in opening/closing the store.
- Participate in training new Client Advisors and prepare for team meetings.
- Adhere to loss prevention and health and safety guidelines.
Requirements- Minimum 3 years of experience, preferably in luxury retail.
- Strong drive for results and goal-oriented mindset.
- Excellent verbal and written communication skills.
- Proficiency in using POS systems and inventory management functions.
- RTW experience and foreign language skills are a plus.
- Ability to work collaboratively in a team environment.
- Ability to lift boxes up to 10lbs.
- Minimum High School Diploma required.
- Strong organizational and digital literacy skills.
- Flexible availability, including nights, weekends, and holidays.
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