Summary
The Client Advisor delivers exceptional client experiences by welcoming clients, discovering their needs, and cultivating relationships while supporting store goals and operations. Reporting to store leadership, the role also assists with visual merchandising and training as needed and represents the brand standards in presentation and behavior.
Responsibilities
- Welcome clients and provide a high level of client experience in line with brand standards.
- Develop and cultivate long lasting client relationships through engagement and active clientele management.
- Drive sales and achieve key KPIs such as average dollar transaction and units per transaction.
- Proactively reach out to existing clients and develop new client relationships.
- Support inventory preparation and execution and follow up on customer charge sends repairs and holds.
- Maintain visual merchandising standards and assist with store presentation.
- Collaborate with operations and store leadership to adhere to company policies and procedures.
- Learn and master brand and product knowledge to inform client interactions.
Requirements
- Minimum 2 years of retail experience preferably in a luxury environment or equivalent client service experience.
- Team oriented with strong interpersonal and communication skills.
- Professional presentation and ability to communicate effectively both verbally and in writing.
- Dependable punctual and flexible with a client centric mindset.
- Technologically savvy with proficiency in Microsoft Word Excel and Outlook.
- Ability to communicate in English required additional languages such as Spanish Mandarin or Cantonese preferred.
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