Client Advisor - Ala Moana

Summary

The Client Advisor provides luxury retail sales and clienteling at the Ala Moana store, driving revenue through personalized service, product expertise and relationship building. The role is focused on meeting and exceeding sales targets, styling and advising clients, and upholding brand presentation and customer experience standards. The Client Advisor also supports store operations, merchandising and appointment-based service to foster long-term client loyalty.

Responsibilities

• Achieve and surpass monthly sales goals as determined by management.
• Maintain in-depth knowledge of product categories and communicate features to clients.
• Manage the sales process from welcome to follow-up, including styling, wardrobing and closing.
• Build and maintain a client book through outreach, appointments and personalized service.
• Schedule client appointments and pull merchandise in advance of visits.
• Support visual merchandising standards, accurate tagging/pricing and inventory processes.
• Collaborate with colleagues to meet store objectives and maintain a clean, organized sales floor.

Requirements

• Previous retail customer service experience in the luxury market; clienteling experience preferred.
• Previous client book preferred and proven sales track record.
• Excellent written and verbal communication and customer service skills.
• 4+ years in a premium or luxury commission sales environment preferred.
• Able to stand and walk for up to eight hours and lift or move up to 50 pounds.