Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating lasting relationships while supporting store goals and assisting with visual merchandising or training needs.
Responsibilities
- Provide a welcoming and high quality client experience in line with brand standards.
- Develop and cultivate long lasting client relationships through active clienteling and outreach.
- Achieve and exceed individual sales goals and key performance indicators.
- Support store visual merchandising standards and assist with inventory preparation.
- Collaborate with store leadership to follow company policies and procedures.
- Proactively follow up on customer charge sends repairs and holds.
- Participate as a team player in store activities and contribute to a positive work environment.
- Learn and maintain product and brand knowledge to support sales.
Requirements
- Minimum 2 years of retail experience preferably in a luxury environment.
- Client centric with excellent interpersonal and communication skills.
- Professional presentation and ability to communicate effectively in English.
- Dependable punctual and flexible with a team oriented attitude.
- Technologically savvy with proficiency in Microsoft Word Excel and Outlook.
- Ability to thrive in a fast paced and dynamic environment.
- Additional language skills such as Spanish Mandarin or Cantonese preferred.
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