Client Advisor - Ala Moana

The RIMOWA Client Advisor at Ala Moana is responsible for generating sales through exceptional client relations and product knowledge while acting as an ambassador for the RIMOWA brand.

• Achieve personal sales goals.
• Educate clients with company history and the most current product knowledge.
• Keep an active client book to cultivate new/existing client relationships.
• Support team members to achieve store sales goals.
• Present yourself in a friendly and professional manner.
• Ensure prompt follow up with client purchases, repairs, and inquiries.
• Provide the best experience for customers by continuously building knowledge of company history, new products, and competitors.
• Understand store POS system.
• Open and close the register.
• Process payment/return of merchandise.
• Conduct inventory counts and adhere to company loss prevention policy.
• Maintain/execute store merchandising standards.
• Maintain store readiness and housekeeping duties.

• High school diploma or equivalent.
• Luxury sales experience ideal.
• Previous experience developing existing and prospecting new clients, with established client books preferred.
• Professional presentation and excellent communication skills both verbal and written.
• Excellent problem-solving skills, positive attitude, and team player.
• Knowledge of fashion, design trends, and a love of travel.
• Ability to work varied hours/days, including nights, weekends, and holidays.
• Must be able to lift large boxes up to 25lbs repeatedly.