Summary
Represent the brand and deliver an exceptional, personalized luxury shopping experience. Build lasting client relationships, promote brand loyalty, and contribute to individual and team sales goals.
Responsibilities
- Welcome and serve clients, understand their needs, and provide an excellent in-store experience.
- Capture client information in the CRM and develop relationships through personalized follow-up.
- Use cross-selling and omnichannel approaches to maximize sales and achieve targets and KPIs.
- Maintain product knowledge, stay current on fashion trends and competitors, and handle client concerns effectively.
- Maintain shop-floor and visual display standards, follow stock procedures, and support loss prevention.
- Collaborate with colleagues to provide consistent service and contribute to a positive working environment.
Requirements
- Passion for selling, luxury fashion, and the managed product category.
- Experience building long-term client relationships.
- Strong communication and interpersonal skills; able to work independently and as part of a team.
- Self-motivated, resilient, results-driven, curious, and skilled at problem-solving.
- English proficiency required; additional languages are a plus.
