Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating long-term relationships while supporting store goals and visual merchandising or training needs.
Responsibilities
- Provide a welcoming and exceptional client experience in line with brand standards.
- Develop and cultivate long-lasting client relationships through active client management.
- Proactively reach out to existing clients and develop new clients to drive sales.
- Achieve and exceed individual sales goals and key performance indicators.
- Collaborate with store leadership to adhere to company policies and procedures.
- Support inventory preparation and execution as needed.
- Follow up on customer charge sends, repairs, and holds.
- Support and maintain visual merchandising standards.
- Participate as a team player and contribute to a positive work environment.
Requirements
- Minimum 2 years of retail experience preferably in a luxury environment.
- Or equivalent experience in hospitality or client oriented service roles.
- Client centric with strong interpersonal and communication skills.
- Professional presentation and ability to communicate effectively in English.
- Dependable, punctual, flexible, and team oriented.
- Fashion forward with passion for the brand and industry.
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.
- Ability to learn and master brand and product knowledge.
- Willingness to perform additional duties as requested by management.
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