Summary
Senior Client Advisor responsible for supporting store leadership to drive sales, supervise and train Client Advisors, manage merchandise and daily store operations while representing the brand through exceptional client service and community engagement.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to drive sales and performance
- Partner with Team Manager to deliver coaching and feedback to meet business goals
- Assist in onboarding and training Client Advisors to ensure consistent brand standards
- Deliver exceptional client service by greeting, listening, and assisting clients to meet needs
- Act as a Brand Ambassador to attract new clients through community networking
- Perform floor leadership duties including opening and closing the store
- Maintain visual display standards and merchandise presentation
- Support daily store operations when management is not present and handle client issues
Requirements
- Sales management experience in retail or luxury retail preferred
- Bachelor’s Degree in a related field preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook
- Industry awareness and strong business acumen
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry and flexibility to work evenings weekends and holidays
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