SummaryAs a Client Advisor at our Client Services Center in Jersey City, NJ, you will be responsible for delivering exceptional client service by understanding and responding to each client's unique needs. You will play a key role in achieving and exceeding planned KPIs through effective and empathetic communication.
Responsibilities- Provide a positive and courteous customer experience by embodying core brand values in every interaction.
- Resolve customer issues professionally and empathetically via phone, email, social media, and written correspondence.
- Escalate unresolved customer issues to the appropriate supervisor for satisfactory resolution.
- Ensure all customer communications align with company policies and processes.
- Demonstrate brand awareness and product knowledge in customer communications.
- Achieve and exceed sales goals and KPIs, including case management, sales targets, quality assurance, productivity, and schedule adherence.
- Recommend innovative solutions to customer concerns and share successful strategies within the team.
- Accurately enter information into the database and initiate updates as needed.
- Develop strong working relationships within the company network.
- Perform outbound contacts for sales and client issue resolution.
- Collaborate with the entire Client Services Center team.
Requirements- 3+ years of experience in luxury customer service, preferably in retail, luxury retail, hotel, or concierge businesses.
- Outstanding written and verbal communication skills.
- Strong sales negotiation skills and a customer-first mindset.
- Highly motivated, energetic, and an inspirational team player.
- Ability to work a varied schedule, including nights, holidays, and weekends.
- Ability to multitask and prioritize competing tasks.
- Fluency in English and Spanish; proficiency in French and Mandarin is ideal.
- Proficiency in Microsoft Office; Salesforce knowledge is a plus.
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