Summary
The Client Advisor delivers exceptional luxury service, representing the brand and creating personalized experiences for clients. This role focuses on achieving sales goals, building lasting client relationships, and maintaining brand standards in a high-end retail environment.
Responsibilities
- Achieve or exceed monthly and seasonal individual and store sales goals
- Provide exceptional customer service and follow the brand selling ceremony
- Capture and maintain accurate client data using company CRM tools
- Maintain an organized client book and perform regular client follow up
- Advise clients on trends and product knowledge with passion for luxury fashion
- Collaborate with team members to ensure a consistent client experience
- Maintain store security, visual standards, and organized stock areas
- Adhere to brand image standards and company policies
Requirements
- Ability to maintain regular reliable attendance and flexible schedule focused on weekends
- 1+ years of prior service related work experience
- Excellent oral and written communication skills and ability to multitask
- Proficiency with technology and CRM tools
- High school diploma or equivalent preferred
- Additional languages considered a plus
- Strong organization, follow up skills, and attention to detail
- Customer focused with passion for fashion and the brand
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