Summary
The Client Advisor provides outstanding customer service on the sales floor and is responsible for achieving individual and store sales targets. They build and maintain client relationships through personalized outreach and product expertise. The role requires proficiency with POS and inventory systems, maintaining store presentation, and supporting daily store operations.
Responsibilities
- Achieve individual, category, and store sales goals and meet CRM requirements.
- Build and maintain client books; follow up on client inquiries, special requests, repairs, returns, and special orders.
- Use POS and inventory management systems accurately and update the customer database.
- Participate in merchandising, stocking/restocking, and maintain visual standards with direction from VM and management.
- Assist with opening and closing procedures and lead morning team meetings as needed.
- Train new Client Advisors on product knowledge, store procedures, and company policies.
- Adhere to loss prevention standards, store policies, and health and safety guidelines.
- Maintain a professional appearance and positive communication with management, peers, and clients.
Requirements
- Minimum 2 years' experience; luxury retail preferred.
- Strong drive for results and goal-oriented mindset.
- Excellent verbal and written communication skills.
- Experience with POS systems and inventory functions; RTW experience preferred.
- Foreign language skills are a plus.
- High school diploma required; strong digital literacy and organizational skills.
- Ability to work collaboratively in a team and flexible availability including nights, weekends, and holidays.
- Ability to lift up to 10 lbs.
