SummaryAs a Client Advisor at Prada Fifth Avenue, you will embody the brand's philosophy and values, striving to maximize sales performance by fostering customer relationships and enhancing brand loyalty. You will provide a unique in-store experience, guiding clients into the world of Prada.
Responsibilities- Welcome and serve customers, ensuring an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, utilizing CRM and digital tools.
- Engage in cross-selling across all departments to maximize sales opportunities and achieve individual sales targets and KPIs.
- Stay updated on fashion trends and competitors.
- Demonstrate brand and product knowledge.
- Effectively handle customer complaints by liaising with the line manager when necessary.
- Maintain high standards of shop floor and visual display, complying with company operational guidelines and stock procedures.
- Contribute to a high level of security and prevent product thefts.
Requirements- Passion for human relations and sales.
- Problem-solving skills, curiosity, and interest in luxury/fashion, art, and design.
- Experience in building long-lasting client relationships.
- Ability to work both in a team and independently.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the managed product category.
- Proficiency in English; other languages are a plus.
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