SummaryAs a Client Advisor at Holt Renfrew Ogilvy, you will be responsible for delivering exceptional customer service by meeting individual client needs and expectations. You will serve as a Gucci Ambassador, promoting the brand's philosophy and values, and creating a luxury client experience.
Responsibilities- Consistently achieve or exceed monthly and seasonal individual and store sales goals.
- Provide exceptional customer service by exceeding client expectations and demonstrating excellent product knowledge.
- Drive and exceed individual KPI goals through high-quality sales and customer service.
- Capture meaningful customer data to build relationships and personalize future client development opportunities.
- Maintain an organized client book and provide appropriate follow-up on all sales or client requests.
- Advise clients on fashion trends and developments in the luxury market.
- Collaborate with colleagues to ensure a consistent and exceptional client experience.
- Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
- Contribute to upholding Gucci's visual display standards.
- Maintain a neat and organized stock room.
- Adhere to Gucci's image standards and company policies.
Requirements- 3+ years of luxury fashion sales experience, preferably in a similar role.
- Proven ability to drive and exceed individual and store results.
- Excellent communication skills, both oral and written.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-focused with a desire to collaborate effectively.
- Ability to work in a fast-paced and dynamic environment.
- High flexibility and adaptability to different customers.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Fluency in French and English is mandatory.
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