Client Advisor - Holt Renfrew Ogilvy

As a Client Advisor at Holt Renfrew Ogilvy, you will be responsible for providing exceptional customer service, meeting individual client needs, and acting as a Gucci Ambassador. Your passion for the brand will help create a luxurious client experience.

• Consistently achieve or exceed monthly and seasonal sales goals for both individual and store targets.
• Provide exceptional customer service by exceeding client expectations and demonstrating excellent product knowledge.
• Drive and exceed individual KPI goals through high-quality sales and customer service.
• Capture meaningful customer data using company tools to build relationships and personalize future client interactions.
• Maintain an organized client book and provide regular follow-up on sales or client requests.
• Discuss fashion trends and luxury market developments with clients, showing passion for fashion and luxury products.
• Work collaboratively with colleagues to ensure a consistent and exceptional client experience.
• Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
• Contribute to the visual display of products according to Gucci standards.
• Maintain a neat and organized stock room.
• Adhere to Gucci image standards and company policies.

• 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
• Proven ability to exceed sales targets and build lasting relationships with customers and colleagues.
• Excellent communication skills, both oral and written, with the ability to multitask.
• Strong organizational skills and attention to detail.
• Team-focused with a desire to collaborate effectively.
• Ability to work in a fast-paced and dynamic environment.
• High flexibility and adaptability to different customers.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Fluency in French and English is mandatory.