Summary
The Client Advisor is a brand ambassador who delivers exceptional luxury experiences by understanding client needs, cultivating long-term relationships, and contributing to store performance. This in-store role represents Moncler’s values, supports daily operations, and focuses on personalized clienteling and achieving sales targets.
Responsibilities
- Welcome clients and provide personalized, high-end service consistent with brand standards.
- Build and maintain long-term client relationships through proactive outreach and clienteling tools.
- Achieve and exceed individual sales goals and key performance indicators such as ADT, UPT, conversion, and repurchase rate.
- Process sales transactions, special orders, omnichannel services, repairs, holds, and after-sales requests accurately.
- Support inventory preparation, cycle counts, stock organization, and maintain visual merchandising standards.
- Participate in store initiatives, training, and daily operations while following loss prevention and compliance protocols.
Requirements
- Minimum of two years of luxury retail, premium retail, hospitality, or other client-focused experience.
- Demonstrated ability to meet or exceed sales goals while delivering exceptional client experiences.
- Strong interpersonal, communication, and relationship-building skills with a professional presentation.
- Comfortable using retail technology, POS systems, clienteling applications, and Microsoft Office.
- Bilingual or multilingual skills preferred to support an international client base.
