SummaryAs a Client Advisor at the Madison Flagship, you will play a crucial role in driving sales and enhancing client relationships while representing the RIMOWA brand. Your expertise in Mandarin will be essential in providing exceptional service to our diverse clientele.
Responsibilities- Achieve personal sales goals and support team members in reaching store sales targets.
- Educate clients on company history and current product offerings.
- Maintain an active client book to foster new and existing client relationships.
- Present yourself professionally and ensure prompt follow-up with client purchases, repairs, and inquiries.
- Understand and operate the store POS system, including opening and closing the register.
- Process payments and returns, conduct inventory counts, and adhere to loss prevention policies.
- Maintain store merchandising standards and readiness.
Requirements- High school diploma or equivalent.
- Minimum of 3 years of luxury sales experience.
- Proven ability to develop and prospect new clients, with an established client book preferred.
- Professional presentation and excellent communication skills in both verbal and written forms.
- Strong problem-solving skills and a positive, team-oriented attitude.
- Knowledge of fashion, design trends, and a passion for travel.
- Ability to work varied hours, including nights, weekends, and holidays.
- Physical ability to lift large boxes up to 20lbs repeatedly.
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