SummaryAs a Client Advisor at the Madison Flagship, you will play a crucial role in driving sales and enhancing client relationships while representing the RIMOWA brand. Your expertise in product knowledge and client engagement will be key to your success.
Responsibilities- Achieve personal sales goals and support team members in reaching store sales targets.
- Educate clients about the company's history and current product offerings.
- Maintain an active client book to foster new and existing client relationships.
- Ensure a professional and friendly demeanor at all times.
- Follow up promptly with clients regarding purchases, repairs, and inquiries.
- Stay informed about company history, new products, and competitors to provide the best customer experience.
- Understand and operate the store POS system efficiently.
- Handle opening and closing of the register, process payments and returns, and conduct inventory counts.
- Adhere to company loss prevention policies and maintain store merchandising standards.
- Ensure store readiness and perform housekeeping duties as needed.
Requirements- High school diploma or equivalent.
- Luxury sales experience is ideal.
- Experience in developing and prospecting new clients, with an established client book preferred.
- Professional presentation and excellent verbal and written communication skills.
- Strong problem-solving skills, positive attitude, and ability to work as a team player.
- Knowledge of fashion, design trends, and a passion for travel.
- Ability to work varied hours, including nights, weekends, and holidays.
- Physical ability to lift large boxes up to 20lbs repeatedly.
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