Summary
Provide personalized luxury retail service in the boutique, exceed sales targets, develop and maintain client relationships, and represent the brand with professionalism and integrity. Support boutique operations including visual merchandising, CRM, and customer service while contributing as a collaborative team member.
Responsibilities
- Host clients and provide personalized customer experiences.
- Sell watches, accessories and services and meet or exceed turnover targets.
- Identify and create sales opportunities inside and outside the boutique to recruit prospects and clients.
- Develop and maintain client database and manage clienteling activities daily.
- Handle customer service requests and related processes.
- Act as a brand ambassador in and out of the boutique.
- Maintain boutique presentation to global visual merchandising standards.
- Organize and execute operational tasks with care and attention to detail.
- Take on specialist roles such as visual merchandising, operations, or CRM to support boutique KPIs.
Requirements
- 3 years of experience in sales or hospitality minimum.
- Fluent in English and comfortable with video chat software.
- Strong selling skills with result oriented and driven mindset.
- Excellent communicator with ability to develop strong networks and client relationships.
- High emotional intelligence, impeccable manners and luxury etiquette.
- Organized, accountable and able to handle diverse tasks timely.
- Curious, resourceful and able to work independently to generate leads.
- Team player with enthusiasm to learn and grow.
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