Client Advisor - Miami Design District

Summary

The Client Advisor is a passionate brand ambassador who delivers exceptional luxury service on the sales floor. They build and maintain client relationships through personalized clienteling and cross-selling while being accountable for meeting individual KPIs. The role requires strong product knowledge, a client-centric approach, and collaboration with the store team.

Responsibilities

• Greet, listen to and assist clients to deliver a memorable luxury shopping experience
• Proactively identify and maximize cross-selling opportunities across product categories
• Maintain and develop client relationships using CRM and digital tools to strengthen loyalty
• Drive to achieve and exceed individual sales targets and store KPIs
• Maintain shopfloor standards, visual merchandising and appropriate product presentation
• Execute operational tasks including cash activity, inventory, stock procedures and required reporting
• Participate in clienteling and store initiatives to strengthen client loyalty

Requirements

• Proven experience in a similar fashion retail or customer service role
• Demonstrated ability to meet and exceed individual and store KPIs
• Strong selling, verbal and written communication skills and a team-player mentality
• Genuine interest in fashion and luxury trends and ability to use digital retail tools and CRM
• Able to be mobile for extended periods, climb ladders and lift packages weighing up to 10 lbs regularly