Summary
Represent the brand and deliver an exceptional luxury client experience. Build lasting client relationships, promote brand loyalty, and contribute to individual and team sales goals.
Responsibilities
- Welcome clients, understand their needs, and provide personalized service throughout the in-store experience.
- Capture client information in the CRM and maintain relationships to support future opportunities.
- Promote omnichannel engagement, cross-sell across departments, and work toward sales targets and KPIs.
- Maintain current product and fashion knowledge and handle client concerns effectively.
- Maintain shop-floor and visual display standards, follow stock procedures, and help protect merchandise.
- Collaborate with colleagues to support a consistent client experience and positive working environment.
Requirements
- Passion for selling, stores, and luxury fashion, art, and design.
- Experience building lasting client relationships.
- Strong communication and interpersonal skills; able to work independently and as part of a team.
- Self-motivated, resilient, ambitious, results-driven, and capable of problem-solving.
- Knowledge of the relevant product category; English proficiency required, with additional languages a plus.
