Client Advisor - Miami Design District

Summary

Performance-driven sales professional responsible for delivering exceptional client experiences and achieving boutique sales targets. The Client Advisor builds long-term client relationships through proactive clienteling and omnichannel engagement while representing the brand in and outside the store. The role also supports daily store operations and visual merchandising to ensure operational excellence.

Responsibilities

• Drive sales and meet individual KPIs through client discovery, storytelling, upselling, and closing.
• Develop and maintain long-lasting client relationships using clienteling tools and outreach activities.
• Deliver omnichannel service by leveraging all client touchpoints and digital tools.
• Support boutique operations including inventory, cash handling, security, store opening and closing procedures.
• Execute visual merchandising, window animation, and product presentation standards.
• Coordinate aftersales processes until the return of the watch and ensure compliance with internal controls.

Requirements

• Minimum 2 years of experience in luxury retail.
• Knowledge of and passion for watches, lifestyle trends, and related technologies.
• Strong selling skills and understanding of sales KPIs, conversion, ASP, and sales mix.
• Familiarity with clienteling and digital tools; experience with retail systems (eg CEGID, Salesforce) is a plus.
• Fluent in English and the local language; a third language is a plus.
• Client-centric, energetic, adaptable team player with excellent interpersonal and presentation skills.