Client Advisor - Nordstrom Valley Fair

Summary

Client Advisor responsible for driving sales and delivering an exceptional luxury client experience at Nordstrom Valley Fair. The role focuses on developing and maintaining client relationships through outreach, appointments, and consignments while achieving monthly sales goals and KPIs. The advisor supports store operations, visual standards, and ongoing product training under the direction of the Store Manager.

Responsibilities

• Meet and exceed monthly sales goals and KPIs through client outreach, appointments, and consignments
• Use the Bottega Veneta Client Journey and selling techniques (cross-selling, multiple selling, upselling) to maximize transactions
• Establish and maintain client profiles and nurture strong client relationships
• Maintain high product knowledge and participate in training resources
• Assist with basic store opening and closing procedures, cycle counts, light cleaning, and visual merchandising
• Comply with company policies and contribute to a respectful team environment

Requirements

• 1-2 years of retail sales or customer service experience, preferably in a luxury environment
• Proven ability to achieve sales goals and build a loyal client following
• Strong verbal and written communication, polished professional appearance, and team orientation
• Ability to be mobile on the sales floor for extended periods, climb a ladder, and lift packages of 5-8 lbs regularly
• Availability for closing shifts (minimum three times per week), at least three Saturdays and two Sundays per month, annual inventory, and the holiday season