SummaryAs a Client Advisor at Phipps Plaza, you will play a crucial role in delivering a personalized premium client experience. You will demonstrate expertise with curiosity and humility, connecting with clients to create long-term relationships and turning them into ambassadors for the brand.
Responsibilities- Develop and maintain client relationships by delivering an exceptional in-store experience.
- Partner with boutique and local management to support and participate in events and networking.
- Capture client data for follow-up and relationship building.
- Consistently achieve and exceed sales targets while following retail guidelines.
- Handle negotiations and objections with ease.
- Assist and support after-sales clients in accordance with Maison values.
- Communicate passionately about the Maison, demonstrating extensive knowledge of values, codes, and history.
- Assist with daily boutique operations, including set-up, breakdown, and inventory management.
Requirements- 2 to 5 years of experience in luxury retail, service, or hospitality environment.
- General knowledge or interest in timepiece movements.
- Strong understanding of customer service needs and priorities.
- Excellent computer skills; SAP exposure is a plus.
- Excellent interpersonal and communication skills.
- Ability to manage multiple tasks simultaneously with precision.
- Self-starter with a team-player approach.
- Availability to work retail hours, including nights and weekends.
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