Summary
Deliver exceptional luxury customer experiences as the in-store ambassador, guiding clients through a personalized client journey and fostering lasting relationships. Drive individual and team sales by identifying client needs, cross-selling across departments, and supporting omni-channel initiatives. Maintain store presentation and operational standards while contributing to a secure retail environment.
Responsibilities
- Create a welcoming environment and provide excellent in-store service aligned with the client journey ceremony.
- Capture and maintain customer data in the CRM to develop personalized follow-up and future opportunities.
- Embrace and promote an omni-channel mindset to support sales and client engagement.
- Collaborate with colleagues to ensure consistent, exceptional client experiences and positive team communication.
- Proactively cross-sell across departments to maximize sales and achieve individual KPIs.
- Maintain up-to-date product and fashion trend knowledge and demonstrate brand expertise.
- Handle customer complaints effectively, escalating to line manager when necessary.
- Ensure shop floor and visual displays meet company operational and stock procedures; support loss prevention efforts.
Requirements
- Passion for selling and working in-store within luxury/fashion retail.
- Curiosity and interest in luxury, fashion, art, and design.
- Experience building and sustaining long-lasting client relationships.
- Ability to work independently and as part of a team with strong interpersonal skills.
- Ambition, resilience, self-motivation, a results-driven mindset, and problem-solving abilities.
- Product category knowledge and enthusiasm for the managed assortment.
- Fluent English; additional languages are a plus.
