Summary
The Client Advisor acts as a brand ambassador delivering exceptional client experiences, cultivating relationships, and driving sales while supporting store operations, visual merchandising, and training needs. Reporting to a Client Advisor Manager or Store Manager, the role focuses on achieving individual and store goals and representing brand standards.
Responsibilities
- Welcome clients and deliver the Moncler Client Promise and client experience standards
- Develop and cultivate long term client relationships through active clientele management
- Proactively reach out to existing clients and develop new clients to drive sales
- Achieve and exceed sales goals and key KPIs such as ADT and UPT
- Review personal KPI performance and adjust sales approach to improve results
- Support inventory preparation and execution as needed
- Follow up on customer charge sends, repairs, and holds
- Support and maintain visual merchandising standards
- Collaborate with store leadership to ensure adherence to company policies and procedures
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment
- Client centric with strong interpersonal and communication skills
- Professional presentation and ability to communicate effectively in writing and verbally
- Dependable, punctual, flexible, and team oriented
- Technologically savvy with proficiency in Microsoft Word Excel and Outlook
- Ability to communicate in English; additional languages preferred
- Ability to learn brand and product knowledge and represent grooming and behavior standards
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