Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding across the brand, and cultivating relationships while supporting store goals and visual merchandising or training as required.
Responsibilities
- Welcome every client and provide an exceptional client experience.
- Develop and cultivate long lasting client relationships through active management.
- Drive sales and achieve individual and store KPIs including ADT and UPT.
- Proactively reach out to existing clients and develop new clients.
- Support inventory preparation and operational tasks as needed.
- Follow up on customer charge sends repairs and holds.
- Support and maintain visual merchandising standards.
- Collaborate with store leadership to adhere to company policies and procedures.
- Participate as a team player in store activities and contribute to a positive work environment.
Requirements
- Minimum 2 years of retail experience preferably in a luxury environment.
- Or equivalent hospitality or client oriented service experience.
- Client centric with strong interpersonal and communication skills.
- Professional presentation and ability to communicate effectively in English.
- Dependable punctual and flexible with a team oriented mindset.
- Passion for fashion and interest in luxury goods and brand knowledge.
- Technologically savvy with proficiency in Microsoft tools.
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