Summary
The Client Advisor is a brand ambassador responsible for delivering exceptional client experiences, cultivating client relationships, and supporting store goals. Reporting to store leadership, the role supports sales, visual merchandising, training needs, and operational tasks to uphold brand standards.
Responsibilities
- Welcome and engage clients to deliver the Moncler Client Promise and client experience standards
- Develop and cultivate long lasting client relationships through active clientele management
- Drive sales and achieve individual and store KPIs such as ADT and UPT
- Support visual merchandising standards and inventory preparation as needed
- Collaborate with store leadership to follow company policies and procedures
- Follow up on customer charges, repairs, and holds
- Participate as a team player in store activities and contribute to a positive work environment
Requirements
- Minimum 2 years of retail experience preferably in a luxury environment
- Alternative client oriented experience such as hospitality accepted
- Client centric with strong interpersonal and communication skills
- Professional presentation and ability to communicate effectively in English
- Dependable, punctual, flexible, and able to work in a fast paced environment
- Interest in fashion and luxury goods with product and brand knowledge
- Technologically savvy with proficiency in Microsoft tools
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