Summary
The Client Advisor contributes to store sales and key performance indicators by delivering a memorable, sophisticated client experience. They cultivate client relationships, support the management team and colleagues, and consistently uphold the Maison standards and values.
Responsibilities
- Provide outstanding client and after-sale service to visitors and clients
- Connect and reconnect with clients, identifying needs and anticipating future requests
- Cultivate and maintain a robust client portfolio to grow business
- Drive performance to exceed individual sales and KPI goals with a business mindset
- Create personalized, versatile, and timeless looks for clients
- Maintain a transparent and genuine attitude to build unique client connections
- Communicate professionally with clients and colleagues
- Use available tools to optimize business opportunities
- Support and collaborate with front- and back-of-house teams to foster team spirit
- Uphold company policies and operational procedures
Requirements
- Preferred fluency in Portuguese (spoken and written)
- Experience in client-facing roles such as fashion & accessory retail, customer service, or luxury hospitality preferred
- Passion for fashion and creating personalized looks
- Business mindset and entrepreneurial spirit
- Strong team spirit and ability to achieve common goals
- Comfortable using tools and applications; quick to adapt to new technology
- Motivated to work in a fast-paced environment; able to multitask and prioritize
- Proactive, passionate, and solution-oriented attitude
- Excellent written, oral, and listening skills in English and local language; additional languages preferred
- Openness to change and continuous development
