Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating relationships while supporting store goals. This role contributes to visual merchandising or training needs and reports to a Client Advisor Manager or Store Manager/Director.
Responsibilities
- Provide outstanding client service consistent with brand standards.
- Develop and maintain long-term client relationships through proactive outreach and engagement.
- Achieve and exceed individual sales goals and key performance indicators.
- Collaborate with store leadership to follow company policies and operational procedures.
- Support inventory preparation and execution as needed.
- Follow up on customer charge sends, repairs, and holds promptly.
- Support and maintain visual merchandising standards.
- Participate as a team player in store activities and contribute to a positive work environment.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment.
- Or relevant client service experience in hospitality or similar roles.
- Strong interpersonal and client centric skills with professional presentation.
- Dependable, punctual, flexible, and able to work in a fast paced environment.
- Effective verbal and written communication skills in English; additional languages preferred.
- Technologically savvy with proficiency in Microsoft tools such as Word Excel and Outlook.
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