Client Advisor - Soho

As a Client Advisor at Moncler Soho, you will serve as a Brand Ambassador, embodying the Moncler Client Promise and representing the Brand’s values. You will deliver exceptional client experiences by creating a welcoming environment, discovering client needs, and cultivating relationships, while achieving and exceeding individual and store goals. Additionally, you will support the store team and business with Visual Merchandising or Training needs.

• Perform as a team player and contribute to the overall objectives of the store.
• Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise.
• Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.
• Achieve and exceed sales goals and key KPIs.
• Collaborate with operations and store leadership to ensure adherence to all Company policies and procedures.
• Support in inventory preparation and execution as necessary.
• Proactively follow up with customer charge sends, repairs, and holds.
• Support and maintain visual merchandising standards.

• Minimum 2 years of retail experience, preferably in a luxury environment.
• Team-oriented with excellent interpersonal skills.
• Client-centric individual who thrives in a fast-paced and dynamic environment.
• Fashion-forward, with a passion for the Brand and the fashion/luxury goods industry.
• Professional presentation and effective communication skills.
• Technologically savvy with proficiency in Microsoft tools.