Summary
The Client Advisor provides exceptional, personalized luxury service to clients while embodying the brand philosophy and delivering a branded client experience. This role focuses on driving sales, building lasting client relationships, and maintaining store standards and presentation.
Responsibilities
- Achieve or exceed monthly and seasonal individual and store sales goals
- Deliver exceptional customer service and apply the branded selling ceremony
- Drive and exceed individual KPI targets through quality sales and client care
- Capture and maintain accurate client data in CRM and follow up regularly
- Maintain an organized client book and understock and stock room
- Advise clients on trends and provide product knowledge including brand heritage
- Contribute to visual merchandising and uphold brand image standards
- Work collaboratively with team members to ensure consistent client experiences
- Observe store security standards and follow company policies
Requirements
- Bachelor's Degree preferred
- 3+ years of luxury fashion sales or similar customer service experience
- Proven ability to drive sales results and build client relationships
- Excellent oral and written communication skills and multitasking ability
- Strong organization, follow up, accuracy, and attention to detail
- Team-focused with collaborative mindset
- Ability to work in a fast moving and dynamic environment
- Flexible availability including evenings, weekends, and holidays
- Proper authorization to work in the United States
We have summarized this job description for you, click apply to see more details from the employer.
