Summary
Provide exceptional client service and drive boutique sales through personalized styling and dedicated clienteling. Deliver the full client journey, build lasting client relationships, and consistently work to achieve sales, KPIs, and CRM targets. Support merchandising, visual presentation, and daily store operations, including POS transactions and stock management.
Responsibilities
- Master the client journey and proactively engage existing and potential clients to build long-term relationships.
- Deliver personalized styling consultations and prepare for client appointments by researching preferences and organizing merchandise.
- Execute CRM tasks, capture client data and qualitative notes, and implement personalized outreach to meet CRM targets.
- Drive sales by presenting product knowledge, following up on leads, and meeting assigned KPIs and sales goals.
- Assist with sales and after-sales activities including returns, repairs, and customer service issues.
- Maintain floor presentation, replenish stock, know warehouse inventory, and liaise with the Visual team to uphold display standards.
- Operate POS for client transactions and support operational tasks such as shipping and receiving when needed.
Requirements
- Previous luxury retail sales experience with a clientele-focused background and proven sales results.
- Strong client relationship building and communication skills, both verbal and written.
- Proficiency with POS systems and basic computer skills (Word, Excel, Outlook).
- Ability to work a flexible schedule including evenings, weekends, and holidays.
- Action-oriented, results-driven, a problem-solver and team player.
- Foreign language skills are a plus.
