Client Advisor

Summary

Performance-driven salesperson responsible for achieving sales targets and delivering memorable in-store experiences while representing the brand. Acts as a client development specialist to build long-lasting relationships and leverages omnichannel tools and data to grow the business. Contributes to operations excellence by following retail procedures and supporting daily boutique processes.

Responsibilities

• Achieve individual and boutique sales targets through effective selling techniques and clienteling
• Develop and maintain long-term client relationships through outreaches and appointments
• Use CRM and digital tools to collect qualitative client data and personalize communications
• Support merchandising, events, and product mix initiatives to grow sales
• Contribute to daily store operations including inventory, cash, security, opening and closing
• Coordinate aftersales processes until product return and follow brand procedures
• Apply visual merchandising and window animation guidelines to present products
• Collaborate with team members and support a positive inclusive work environment
• Ensure compliance with internal control policies and proper use of retail systems

Requirements

• Minimum 2 years experience in luxury retail
• Knowledge or passion for watches, lifestyle trends, and technology
• Fluent in English and local language; additional language is a plus
• Strong selling skills including discovery, presentation, upselling, and closing
• Understanding of sales KPIs such as traffic, conversion, volume, value, and ASP
• Familiarity with clienteling and CRM tools and digital retail systems
• Client-centric mindset with excellent interpersonal and communication skills
• Energetic, self-motivated, adaptable, and team-oriented with strong presentation skills