Summary
Deliver exceptional luxury retail experiences on the boutique sales floor while consistently achieving individual sales targets and KPIs. Build and nurture long-term client relationships through proactive clienteling and an omnichannel approach. Support store operations, visual merchandising and aftersales processes to ensure operational excellence and a memorable client journey.
Responsibilities
- Drive sales by performing client discovery, product presentation, storytelling, upselling and closing to meet individual and boutique targets.
- Execute clienteling activities including outreaches, appointments and follow-ups to grow the active client base.
- Leverage digital and retail tools (CEGID, Salesforce) to record qualitative client data and manage opportunities.
- Contribute to visual merchandising, window animation and product presentation to maximize sales impact.
- Support daily store operations including inventory, cash handling, security, opening/closing and compliance with retail procedures.
- Coordinate aftersales operations until resolution and ensure a high level of client satisfaction.
Requirements
- Minimum 2 years of experience in luxury retail environment, preferably with watches or related categories.
- Strong knowledge or passion for watches, lifestyle trends, technology and sports; ability to communicate brand story and technical details.
- Proven selling skills and understanding of sales and clienteling KPIs (traffic, conversion, ASP, mix).
- Comfortable using digital retail tools and CRM systems; digitally savvy and fast learner.
- Excellent interpersonal and communication skills, team spirit, professionalism and presentation skills; additional languages are a plus.
