Summary
Provide exceptional luxury retail service to clients through personalized engagement and product expertise, delivering a seamless in-store and remote client journey. Drive individual and store sales results while upholding brand standards, visual presentation, and operational procedures. Build lasting client relationships and represent the brand with professionalism and enthusiasm.
Responsibilities
- Engage clients proactively in-store and remotely to create personalized luxury experiences.
- Drive sales through effective selling techniques including cross selling and upselling.
- Recruit new clients and develop existing client relationships to grow the client base.
- Use in-store technology to capture client information and manage virtual appointments.
- Accurately process POS transactions and manage store administration tasks.
- Maintain stock levels, participate in inventories, and support loss prevention procedures.
- Uphold visual merchandising standards and company grooming guidelines.
- Collaborate with team members and contribute to a positive store environment.
- Stay current on product knowledge, fashion trends, and competitor activity.
Requirements
- Minimum 2 years of luxury fashion sales or similar customer service experience.
- Proven track record of meeting or exceeding sales targets and KPIs.
- Strong communication skills and client centric attitude.
- High level of professionalism, integrity, and ethical conduct.
- Ability to work a retail schedule including evenings, weekends, and holidays.
- Flexibility and adaptability in fast paced environments.
- Deep knowledge of fashion and passion for luxury products.
- Ability to build rapport and long lasting client relationships.
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